Air Asia Ride, terrible bad experience on their app

A trip was schedule pre booked a couple of days in advance, at first it seems like someone accepted the job but after that the drivers keep changing.

So in the travel day,  I texted the driver asking if he's on the way then the driver is changed again.   I texted the new driver twice finally one called me to confirm the pick up. 

On the dot when I tried to view how far the driver was,  a receipt window pop up instead showing I canceled the trip !?  I was wondering if I press anywhere wrong by mistake but 100% certain I didn't after checking. It caused an havoc trying to look for another transport at that last minute. 

A car turned up which was the one who called earlier, he said he arrived on time and pressed the arrive button then the trip record disappear. 

It ended up Air Asia Ride charged me a promo fare at RM59 while I still need to pay the driver cash RM 63 separately to avoid any further delay 

A terrible start of my journey

1.  Air Asia uses DacSee for their Ride, it is one of the worst and most u reliable software development in the market.  They bought and terrible codes from India and didn't invest enough time to test prove it.   All money and time lost abuses are dump upon the drivers and passengers

2.  As most know by now, Air Asia itself is not as noble as we hoped it to be.   Their principle is never to serve well; at best they target to appear to serve well which is pure marketing.   The philosophy of lousy real person customer service and how they abuse every little customer water fall down to all their other ventures as well